Policies: Exchanges, Refunds, and Upgrades

• Sibling Subscription: What is it and how to buy one?

  This page has moved. See: Sibling Subscription: What is it and how to buy one?

• Accidental Order of the Wrong Edition DIVE Math Course

  This page has moved. See: Accidental Order of the Wrong Edition DIVE Math Course

• Can I exchange or upgrade my CD to the Download & Stream or eLearning format?

  This page has moved. See: Can I exchange or upgrade my CD to the Download & Stream or eLearning format?

• Can I exchange the Download & Stream format for a CD.

  This page has moved. See: Can I exchange the Download & Stream format for a CD?

• Can I expedite shipping after I placed my order?

  This page has moved. See: Can I expedite shipping after I placed my order?

• Can I switch an eLearning course to a sibling?

  This page has moved. See: Can I switch an eLearning course to a sibling?

• DIVE CD Missions Program

  This page has moved. See: DIVE CD Missions Program

• DIVE End User License Agreement

  This page has moved. See: DIVE End User License Agreement

• DIVE Exchange, Refund, and Upgrade Policy

  This page has moved. See: DIVE Exchange, Refund, and Upgrade Policy

• Extend a Science eLearning Subscription

  This page has moved. See: Extend a Science eLearning Subscription

• Extend a Shormann Math Course

  This page has moved. See: Extend a Shormann Math Course

• Help! I lost my CD!

  This page has moved. See: Help! I lost my CD!

• How to get a copy of your DIVE Invoice, Receipt or Order History

  This page has moved. See: How to get a copy of your DIVE Invoice, Receipt or Order History

• LIVE Class Drop, Refund, and Exchange Policy

  This page has moved. See: LIVE Class Drop, Refund, and Exchange Policy

• My CD is damaged or broken.

  This page has moved. See: My CD is damaged or broken

• My science course expired before I finished it.

  This page has moved. See: My science course expired before I finished it

• My Shormann Math Course Expired or Will Expire before I finish.

  This page has moved. See: My Shormann Math Course Expired or Will Expire before I finish

• My student is not ready for the eLearning course I purchased, can I get a refund or exchange?

  If you have not logged in to the eLearning course, please complete the Refund Request Form. Because the eLearning courses have downloadable files, once you have logged in to the eLearning course, we cannot process a refund or exchange. This is why all customers are required to read the Placement...

• My student is sick or injured and cannot finish their course.

  This page has moved. See: My student is sick or injured and cannot finish their course

• Shipping and Order Fulfillment

  This page has moved. See: Shipping and Order Fulfillment

• Upgrade a digital product to a different digital format of the same title?

  This page has moved. See: Upgrade a digital product to a different digital format of the same title?

• Where's My Order?

  This page has moved. See: Where's My Order?