Lost CD Policy
Customers who have lost a CD purchased from DIVE, or an authorized retailer (not used) within the past 12 months, are eligible to purchase a digital format of the same title and edition for $25. If the CD was purchased from a retailer (not DIVE), a receipt is required. If you can't find your receipt, here's how to get a copy: How to Obtain a Receipt
To Order A Lost CD Replacement
Complete and submit this form: Lost CD Replacement Request
So your student can continue their course without interruption, we can email 5 lectures (instructions below).
To Receive 5 Lectures by Email
- Send an email to email@example.com
- List the CD title and edition.
- List the 5 lessons you would like emailed.
FREQUENTLY ASKED QUESTIONS
My CD was purchased more than 12 months ago. Can I purchase at the Lost CD discount?
We can only offer the Lost CD discount to customers who purchased within 12 months. We do not make exceptions to this policy.
I Can't find my Receipt
A receipt is required. We cannot waive this requirement. If you don't have your receipt, see this article: How to Obtain a Receipt
If I don't qualify for the Lost CD Policy. Can you email me 5 lectures?
Yes! We can email 5 lessons but if you purchase the Stream and Download products, an email is sent within 30 minutes with a link to access lectures. See detailed instruction here: Stream and Download
I purchased the CD used
I'm sure you were not aware of it, but all DIVE CDs are protected by a non-transferable End User License Agreement. This EULA grants permission to the original purchaser and their immediate family to view the content on the CD. It is illegal to sell or distribute (loan, share, or give away) the DIVE CD after opening. Please read this article for information on how to remedy this situation: FAQs End User License Agreement