Policies: Exchanges, Refunds, and Upgrades

  • Sibling Subscription: What is it and how to buy one?

    What is a Sibling Subscription? After purchasing an eLearning course for one student, you can purchase a subscription (same title) for each sibling in that student's immediate family (not friends, cousins, co-ops, classes, etc) at a reduced price. For example, if Shormann Algebra 1 is purchased f...

  • Accidental Order of the Wrong Edition DIVE Math Course

    The edition of the DIVE course must match the edition of your Saxon textbook. If you accidentally purchased the wrong edition for your textbook, please see the information for the format you purchased below: CD-ROMs UNOPENED CDs: Unopened CDs, purchased within 90 days, can be exchanged for the ...

  • Can I exchange or upgrade my CD to the Download & Stream or eLearning format?

    Policy: If within the past 5 years, you purchased a new DIVE CD from DIVE or an authorized retailer (like CBD, Seton, Rainbow) and the CD has an MP4, SF2, or SF3 printed on the face of the CD to the right of the hole, you can upgrade the CD for the same title and edition of a digital format (down...

  • Can I exchange the Download & Stream format for a CD.

    Download & Stream courses that have not been accessed can be exchanged within 90 days of purchase. However, the Download & Stream format is much better than the CD because CDs are easily lost and/or damaged. Also, while we can quickly update the Download files to maintain compatibility ...

  • Can I expedite shipping after I placed my order?

    Because our orders are processed very quickly, we cannot upgrade shipping after the order has been placed. A tracking # will be emailed within 24-48 hours of shipping. However, you can place a second order for the same product and purchase expedited shipping. Once your first order arrives you m...

  • DIVE CD Missions Program

    The DIVE CD Mission Program, which donated used CDs, has been discontinued because we have found that after being used, the CDs are usually either damaged or incompatible with current operating systems. Therefore, when you have finished using them with your immediate family, simply throw them awa...

  • DIVE End User License Agreement

    DIVE End User License Agreement (EULA) The EULA for DIVE CDs, Downloads, and iTunes U, and Download & Stream courses grants a license to the original purchaser, and the children in their household, to view the content. This license is non-transferable which means it is illegal to sell, loan, ...

  • DIVE Exchange, Refund, and Upgrade Policy

    DIVE Policies Page

  • Extend a Science eLearning Subscription

    How do I extend an eLearning Science course? DIVE Science eLearning courses, and all included materials, are licensed for use by one student for a 12 month subscription period. If needed, the subscription can be extended at a discounted fee. Please understand that this fee covers the costs charge...

  • Extend a Shormann Math Course

    Determine your expiration date: When will my course expire? If you purchase an extension before your course expires, the extension will start the day it expires. If you purchase after the course expires, the extension will start the day you purchase the extension. Select your course title below. ...

  • Help! I lost my CD.

    Lost CD Policy Customers who have lost a CD that was purchased from DIVE, or one of our authorized retailers within the past 12 months, are eligible to purchase a digital format of the same title and edition for $25. If the CD was purchased used, borrowed, given to you, etc, it is not eligible f...

  • I need a copy of my DIVE receipt or order history.

    Please complete the form below: Request a copy of your DIVE receipt

  • LIVE Class Drop, Refund, and Exchange Policy

    LIVE CLASS POLICIES SWITCH A CLASS To switch a student from one LIVE Class to another, and there is a spot available, we are happy to switch your student.  Please send the following email to support@diveintomath.com: Please switch (student's first and last name) from (title of Live Class) to (ti...

  • My CD is damaged or broken.

    Yes! We do have a CD Upgrade program that enables you to purchase a digital format of the same title and edition at a discounted price. For detailed information, please see the policy and FAQs below. Policy: If within the past 5 years, you purchased a new DIVE CD from DIVE or an authorized retai...

  • My science course expired before I finished it.

    To ensure students have more than enough time to complete them, DIVE Science eLearning courses (32-36 week courses), and all included materials, are licensed for use by one student for 12 months. If you need more time, please see the following options below: Extend a Subscription (same student) ...

  • My Shormann Math Course Expired or Will Expire before I finish.

    To ensure students have more than enough time to complete them, Shormann Math courses have the following subscription times: Pre-Algebra: 12 Months Algebra 1 - Calculus: 24 Months If your course expired before the full subscription, please send an email with your student's name, order #, email a...

  • My student can't use the eLearning course. Can a sibling use it?

    If the eLearning course has been accessed, we can't transfer it to a sibling. However, you can purchase a Sibling Subscription for the same course for $39. What is a Sibling Subscription and how do I purchase one? Also, we can place the course on hold for the original student for up to 12 months...

  • My student is not ready for the eLearning course I purchased, can I get a refund or exchange?

    If you have not logged in to the eLearning course, please complete the Refund Request Form. Because the eLearning courses have downloadable files, once you have logged in to the eLearning course, we cannot process a refund or exchange. This is why all customers are required to read the Placement...

  • My student is sick or injured and cannot finish their course.

    While we cannot refund or exchange courses that have been accessed, we can put a hold on the course for up to 12 months so the student can resume the course when they are well. If you would like to place a hold, send an email to support@diveintomath.com with the student's name and course title. ...

  • Shipping and Order Fulfillment

    Please select the link below to learn more about our shipping and order fulfillment times and policies. Shipping and Order Fulfillment

  • Upgrade a digital product to a different digital format of the same title?

    If you would like to upgrade a downloadable product to a self-paced eLearning course of the same title, please select the link below. Upgrade a Digital Product to a Different Digital Format

  • Where's My Order?

    Please select the link below to learn more about shipping and order fulfillment times and policies. Shipping and Order Fulfillment