Policies: Exchanges, Refunds, and Upgrades

  • Sibling Subscription: What is it and how to buy one?

    What is a Sibling Subscription? After purchasing an eLearning course for one student, you can purchase a subscription (same title) for each sibling in that student's immediate family (not friends, cousins, co-ops, classes, etc) at a reduced price. For example, if Shormann Algebra 1 is purchased f...
  • Accidental Order of the Wrong Edition DIVE Math Course

    The edition of the DIVE course must match the edition of your Saxon textbook. If you accidentally purchased the wrong edition for your textbook, please see the information for the format you purchased below: CD-ROMs UNOPENED CDs: Unopened CDs, purchased within 90 days, can be exchanged for the...
  • Can I exchange or upgrade my CD to the Download & Stream or eLearning format?

    Policy: If, within the past 7 years, you purchased a new DIVE CD from DIVE or an authorized retailer (like CBD, Seton, Rainbow) and the CD has an MP4, SF2, or SF3 printed on the face of the CD to the right of the hole, you can upgrade the CD for the same title and edition of a digital format (dow...
  • Can I exchange the Download & Stream format for a CD.

    Download & Stream courses that have not been accessed can be exchanged within 90 days of purchase. However, the Download & Stream format is much better than the CD because CDs are easily lost and/or damaged. Also, while we can quickly update the Download files to maintain compatibility w...
  • Can I expedite shipping after I placed my order?

    Because our orders are processed very quickly, we cannot upgrade shipping after the order has been placed. A tracking # will be emailed within 24-48 hours of shipping. However, you can place a second order for the same product and purchase expedited shipping. Once your first order arrives you m...
  • DIVE End User License Agreement

    DIVE End User License Agreement (EULA) The EULA for DIVE CDs, Downloads, and iTunes U, and Download & Stream courses grants a license to the original purchaser, and the children in their household, to view the content. This license is non-transferable which means it is illegal to sell, loan, ...
  • DIVE Exchange, Refund, and Upgrade Policy

    DIVE Policies Page (https://www.diveintomath.com/policies/)
  • Extend a Science eLearning Subscription

    How do I extend an eLearning Science course? DIVE Science eLearning courses, and all included materials, are licensed for use by one student for a 12 month subscription period. If needed, the subscription can be extended at a discounted fee. Please understand that this fee covers the costs charg...
  • Extend a Shormann Math Course

    HOW TO EXTEND A SHORMANN MATH COURSE My course expired before 24 months! Please send an email to support@diveintomath.com with your student's full name and course title. A tech will reset your subscription. Please allow 1 business day for processing. Your student will use the same login credent...
  • Help! I lost my CD.

    Lost CD Policy Customers who have lost a CD purchased from DIVE, or an authorized retailer (not used) within the past 12 months, are eligible to purchase a digital format (https://diveintomath.com/cd-upgrades/) of the same title and edition for $25. If the CD was purchased from a retailer (not DI...
  • I need a copy of my DIVE receipt or order history.

    Please complete the form below: Request a copy of your DIVE receipt (https://www.emailmeform.com/builder/form/uL374v421xRFKbOneH8f)
  • I purchased an eLearning course but my student did not use it. Can a sibling use it?

    The eLearning platform charges us by the student and will not let us change the student name on an account. However, we can place the course on hold for the original student. If your student is struggling in the course, please read the Time-Saving Tips for Success: Shormann Math (http://diveintom...
  • LIVE Class Drop, Refund, and Exchange Policy

    LIVE CLASS REFUND POLICY *Before June 1: Registration ($95) is not refundable. Tuition ($330) is refundable. To request a refund of tuition paid before June 1, complete the Refund Request form (https://diveintomath.com/questions-about-refund-and-exchange-policies/). June 1 to August 1: Registr...
  • My CD is damaged or broken.

    Yes! We do have a CD Upgrade program that enables you to purchase a digital format of the same title and edition at a discounted price. For detailed information, please see the policy and FAQs below. Policy: If, within the past 7 years, you purchased a new DIVE CD from DIVE or an authorized reta...
  • My science course expired before I finished it.

    To ensure students have more than enough time to complete them, DIVE Science eLearning courses (32-36 week courses), and all included materials, are licensed for use by one student for a 12 months. If you need more time, please see the following options below: Extend a Subscription (same studen...
  • My Shormann Math course expired before I finished.

    To ensure students have more than enough time to complete them, Shormann Math courses (30-40 week courses), and all included materials, are licensed for use by one student for a 24 months. If your course expired before 24 months, please send an email to support@diveintometh.com and we will reset ...
  • My student is not ready for the eLearning course I purchased, can I get a refund or exchange?

    If you have not logged in to the eLearning course, please complete the Refund Request Form (https://diveintomath.com/request-a-refund-for-downloads-elearning-courses-ebooks-and-live-classes/). Because the eLearning courses have downloadable files, once you have logged in to the eLearning course...
  • Shipping and Order Fulfillment

    Please select the link below to learn more about our shipping and order fulfillment times and policies. Shipping and Order Fulfillment (https://www.diveintomath.com/shipping/)
  • Upgrade a digital product to a different digital format of the same title?

    If you would like to upgrade a downloadable product to a self-paced eLearning course of the same title, please select the link below. Upgrade a Digital Product to a Different Digital Format (https://diveintomath.reamaze.com/kb/policies/can-i-exchange-my-cd-for-the-download-format)
  • Where's My Order?

    Please select the link below to learn more about shipping and order fulfillment times and policies. Shipping and Order Fulfillment (https://www.diveintomath.com/shipping/)