Sibling Subscription: What is it and how to buy one?
What is a Sibling Subscription?
After purchasing an eLearning course for one student, you can purchase a subscription (same title) for each sibling in that student's immediate family (not friends, cousins, co-ops, classes, etc) at a reduced price. For example, if Shormann Algebra 1 is purchased f...
Accidental Order of the Wrong Edition DIVE Math Course
The edition of the DIVE course must match the edition of your Saxon textbook. If you accidentally purchased the wrong edition for your textbook, please see the information for the format you purchased below:
UNOPENED CDs: Unopened CDs, purchased within 90 days, can be exchanged for the...
Can I exchange or upgrade my CD to the Download & Stream or eLearning format?
Policy: If, within the past 7 years, you purchased a new DIVE CD from DIVE or an authorized retailer (like CBD, Seton, Rainbow) and the CD has an MP4, SF2, or SF3 printed on the face of the CD to the right of the hole, you can upgrade the CD for the same title and edition of a digital format (dow...
Can I exchange the Download & Stream format for a CD.
Download & Stream courses that have not been accessed can be exchanged within 90 days of purchase. However, the Download &
Stream format is much better than the CD because CDs are easily lost and/or damaged. Also, while we can quickly update the Download files to maintain compatibility ...
Can I expedite shipping after I placed my order?
Because our orders are processed very quickly, we cannot upgrade shipping after the order has been placed. A tracking # will be emailed within 24-48 hours of shipping.
However, you can place a second order for the same product and purchase expedited shipping. Once your first order arrives you m...
DIVE End User License Agreement
DIVE End User License Agreement (EULA)
The EULA for DIVE CDs, Downloads, and iTunes U, and Download & Stream courses grants a license to the original purchaser, and the children in their household, to view the content. This license is non-transferable which means it is illegal to sell, loan, ...
DIVE Exchange, Refund, and Upgrade Policy
DIVE Policies Page
Extend a Science eLearning Subscription
How do I extend an eLearning Science course?
DIVE Science eLearning courses, and all included materials, are licensed for use by one student for a 12 month subscription period. If needed, the subscription can be extended at a discounted fee. Please understand that this fee covers the costs charg...
Extend a Shormann Math Course
HOW TO EXTEND A SHORMANN MATH COURSE
My course expired before 24 months!
Please send an email to email@example.com with your student's full name and course title. A tech will reset your subscription. Please allow 1 business day for processing. Your student will use the same login creden...
Help! I lost my CD.
Lost CD Policy
Customers who have lost a CD purchased from DIVE, or an authorized retailer (not used) within the past 12 months, are eligible to purchase a digital format of the same title and edition for $25. If the CD was purchased from a retailer (not DIVE), a receipt is required. If you can't...
I need a copy of my DIVE receipt or order history.
Please complete the form below:
Request a copy of your DIVE receipt
I purchased an eLearning course but my student did not use it. Can a sibling use it?
The eLearning platform charges us by the student and will not let us change the student name on an account. However, we can place the course on hold for the original student. If your student is struggling in the course, please read the Time-Saving Tips for Success: Shormann Math and schedule an a...
LIVE Class Drop, Refund, and Exchange Policy
LIVE CLASS POLICIES
SWITCH A CLASS
To switch a student from one LIVE Class to another, and there is a spot available, we are happy to switch your student. Please send the following email to firstname.lastname@example.org: Please switch (student's first and last name) from (title of Live Class) to (ti...
My CD is damaged or broken.
Yes! We do have a CD Upgrade program that enables you to purchase a digital format of the same title and edition at a discounted price. For detailed information, please see the policy and FAQs below.
Policy: If, within the past 7 years, you purchased a new DIVE CD from DIVE or an authorized reta...
My science course expired before I finished it.
To ensure students have more than enough time to complete them, DIVE Science eLearning courses (32-36 week courses), and all included materials, are licensed for use by one student for a 12 months. If you need more time, please see the following options below:
Extend a Subscription (same studen...
My Shormann Math course expired before I finished.
To ensure students have more than enough time to complete them, Shormann Math courses (30-40 week courses), and all included materials, are licensed for use by one student for a 24 months. If your course expired before 24 months, please send an email to email@example.com and we will reset ...
My student is not ready for the eLearning course I purchased, can I get a refund or exchange?
If you have not logged in to the eLearning course, please complete the Refund Request Form.
Because the eLearning courses have downloadable files, once you have logged in to the eLearning course, we cannot process a refund or exchange. This is why all customers are required to read the Placemen...
My student is sick or injured and cannot finish their course.
While we cannot refund or exchange courses that have been accessed, we can put a hold on the course for up to 12 months so the student can resume the course when they are well. If you would like to place a hold, send an email to firstname.lastname@example.org with the student's name and course title.
Shipping and Order Fulfillment
Please select the link below to learn more about our shipping and order fulfillment times and policies.
Shipping and Order Fulfillment
Upgrade a digital product to a different digital format of the same title?
If you would like to upgrade a downloadable product to a self-paced eLearning course of the same title, please select the link below.
Upgrade a Digital Product to a Different Digital Format
Where's My Order?
Please select the link below to learn more about shipping and order fulfillment times and policies.
Shipping and Order Fulfillment