Policies: Exchanges, Refunds, and Upgrades

• Sibling Subscription: What is it and how to buy one?

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• Accidental Order of the Wrong Edition DIVE Math Course

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• Can I exchange or upgrade my CD to the Download & Stream or eLearning format?

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• Can I exchange the Download & Stream format for a CD.

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• Can I expedite shipping after I placed my order?

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• Can I switch an eLearning course to a sibling?

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• DIVE CD Missions Program

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• DIVE End User License Agreement

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• DIVE Exchange, Refund, and Upgrade Policy

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• Extend a Science eLearning Subscription

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• Extend a Shormann Math Course

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• Help! I lost my CD!

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• How to get a copy of your DIVE Invoice, Receipt or Order History

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• LIVE Class Drop, Refund, and Exchange Policy

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• My CD is damaged or broken.

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• My science course expired before I finished it.

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• My Shormann Math Course Expired or Will Expire before I finish.

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• My student is not ready for the eLearning course I purchased, can I get a refund or exchange?

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• My student is sick or injured and cannot finish their course.

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• Shipping and Order Fulfillment

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• Upgrade a digital product to a different digital format of the same title?

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• Where's My Order?

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