If you are using wi-fi, either plug in directly to the router or get closer to the wi-fi router and have all other computers and devices disconnected from the wi-fi. Also, make sure your computer does not go to sleep during the download as this will interrupt it. If possible, you may want to go to a library or McDonald's and use their free Wi-Fi access to download the file.
To ensure your student can start their course without delay, the first 10 video lectures are posted on our website: Sample Courses. If you are beyond the first 10 lessons, please complete the Tech Support Contact Form and request a link to stream the videos until you are able to complete the download.
If this does not solve your issue or you would like a technical support team member to call and walk you through the download, please contact Tech Support.