My student is not ready for the eLearning course I purchased, can I get a refund or exchange?

If you have not logged in to the eLearning course, please complete the Refund Request Form.

Because the eLearning courses have downloadable files, once you have logged in to the eLearning course, we cannot process a refund or exchange. This is why all customers are required to read the Placement article before purchasing. However, we can place a hold on the course for up to 12 months. If you would like to place a hold, send an email to with the student's name and course title.

If your student is struggling in the course, we can help! Learn More: Struggling Student

Can I place a hold and change the name for a sibling to use later?

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