Tech Support

  • Are DIVE iTunes U courses available?

    Apple has announced they plan to discontinue iTunes U for private users. However, we have updated all of our DIVE iTunes U courses to our new VHX Download & Stream format. This platform has an iOS app with a very simple interface similar to the iTunes U app. However, VHX is compatible with An...
  • Can I change the playback speed of the eLearning videos?

    The player in the eLearning course does not have this feature. However, you can right-click the video, download it, then play it in Elmedia or VLC Player (App Store). Please click the link below for the instructions on how to change the playback speed for each player. Playback speed in VLC Play...
  • Can I copy my DIVE CD?

    DIVE CDs cannot be copied because it can cause technical issues. However, we do have a new Download & Stream format that can be downloaded and/or streamed on many computers and devices for use by all the children in your household. We are happy to upgrade your CD to this new digital format. ...
  • Can I use a Chromebook (no Java) for the self-paced eLearning courses?

    Yes! While Chromebooks don't support Java, our eLearning system does not use Java to display videos, homework, quizzes, or exams. Therefore, students can use a Chromebook without Java for our self-paced eLearning courses. See eLearning Tech Support for detailed instructions on using Chromebooks.
  • Change Contact Information in your Account

    To change the email, phone number, mailing, or shipping address on your account, please see How to the Change Contact Information on your Account
  • Do your courses require Flash Player?

    All DIVE and Shormann Math courses currently sold on our website have been upgraded and do not require the use of Flash Player.
  • eLearning Grading Issues: Shormann Math

    eLearning Grading Issues
  • eLearning Tech Support

    Please select the link below:  eLearning Tech Support Solutions
  • Error: Connection is Not Secure - New eL Site

    Since Educadium maintains our security certificate and updates it automatically when needed, this is usually caused by an issue with your computer or device. Please follow these quick and easy steps to resolve this issue: Restart your computer. Open Safari or Chrome and copy and paste this UPDAT...
  • Free Upgrade to Digital (purchased within 120 days - No CD Drive & Potentially Defective CD)

    If you purchased your DIVE CD-ROM within the past 120 days from an authorized retailer, you can upgrade it to a digital format at no charge.  Normally, we require customers to send the CD-ROM to us along with their receipts. However, if you prefer, you can break the CD-ROM and take a picture of i...
  • I can’t open or print my science workbook.

    Please see the Teacher Guide for your course here: DIVE Science Teacher Guides
  • I'm having issues with the my internet speed, what do you recommend?

    Instead of using wireless, plug directly into the router. If you can't, move as close as possible to the router and disconnect all other devices from the internet except the one you are using to view your course. Contact your internet provider and request support.
  • IPad Users: Drag and Drop Issues

    Some iPads have trouble accurately recording Drag and Drop answers. While we are in the process of changing all of those to multiple choice, there are still a few questions that use this feature. If you experience issues, a parent can submit a grade change request or add points to your final grad...
  • I see a blank grey screen.

    There is a quick and easy solution for this. Please select your format and operating system below. CD-ROMs Mac Instructions Windows Instructions Downloads Mac Instructions Windows Instructions
  • My download stops before completing.

    If you are using wi-fi, either plug in directly to the router or get closer to the wi-fi router and have all other computers and devices disconnected from the wi-fi. Also, make sure your computer does not go to sleep during the download as this will interrupt it. If possible, you may want to go t...
  • Power PC Applications No Longer Supported

    This message appears when selecting the wrong file to view the lectures. Follow the steps below: DIVE for Saxon Math Courses Open the CD or folder(downloads), right click the file that ends in .HTML, select Open With, then Safari. This will open the course using the Flash Player plugin in your ...
  • Quizlet: Frequently Asked Questions

    Is a Quizlet  Account Required? eLearning Courses: No account is required because the Quizlet flashcards are now embedded in the e-learning courses. Stream & Download: a free Quizlet account is required. Follow these steps Are the grades from Quizlet recorded in the eLearning Grade Report? ...
  • Sample Lessons

    You can view all the assignments for the first two weeks of lessons for each course at the link below: Sample Lessons
  • Tech Support for SF2/SF3 (SWF) Versions

  • The Camtasia Studio video content presented here requires JavaScript to be enabled and the latest version of the Adobe Flash Player.

    There is a quick and easy solution for this issue. Please select your format below and follow the steps there: CD-ROM Download
  • The eLearning System incorrectly marked my answer wrong or is not grading properly.

    While the student may have solved the problem correctly, this issue is generally caused by not following the specific instructions above the question. Often, these instructions will tell the student to enter only one step in the solution or a part of the answer. These types of questions ensure th...
  • VHX App

    Where is the VHX App? In 2019, VHX/Vimeo retired the VHX App. You can now use a browser to access your course on any computer or device. What if I already have the app installed on my device? If you are still using the VHX App, you will not experience any change. The app will continue to work fo...
  • VHX: Download & Stream: I did not receive login/download email?

    After purchase, you should receive an email from DIVE into Math and Science titled, "Start Watching...". If you have not received this email, follow these steps: Check your spam, junk, and updates folders as the email often gets stuck there. If not there, enter the email address on your order he...
  • VHX Error: "You're watching on too many devices"

    VHX only allows 3 devices to access the courses in each account. If you need to use more devices for the children in your household, we can make a new account for one of your courses. Please remember, all DIVE courses are only licensed for use with the children in your household. It is illegal t...
  • VHX Tech Support

    If you have any problems with your VHX course, please see the article linked below. How do I download or play videos on my computer, TV, or device?