My CD is damaged or broken.

Yes! We do have a CD Upgrade program that enables you to purchase a digital format of the same title and edition at a discounted price. For detailed information, please see the policy and FAQs below.

Policy: If within the past 5 years, you purchased a new DIVE CD from DIVE or an authorized retailer (like CBD, Seton, Rainbow) and the CD has an MP4, SF2, or SF3 printed on the face of the CD to the right of the hole, you can upgrade the CD for the same title and edition of a digital format (download, download & stream, or eLearning course).

For detailed instructions, click here: CD Upgrades


EXCEPTIONS: Scripture says the Lord hates dishonest weights and measures. Therefore, we believe it is wrong to make special exceptions to our policies. Technically, the CD Upgrade Program is a special exception that we make available to everyone. However, we do not make exceptions to these policies.

I can't find my receipt?
A receipt is required. How do I get a copy of my receipt?

Which format should select?
To learn more about the digital formats, see the section at the top of this form: CD Upgrade Form

I need to continue my course while I am waiting for the upgrade to process.
See First Two Weeks on the CD Upgrade Form

I just purchased my CD. Do I have to pay to upgrade?
If your CD is open, you will need to pay a small fee to cover the cost we are charged for the CD and setting up the student in the digital platform.

Can I process the upgrade by email?
To process the upgrade, you must mail the CD and all required documents as instructed on the form above.

Can I get a CD instead of a digital format?
While digital formats are quickly and easily updated to maintain compatibility with computer updates, files on a CD cannot be updated. Therefore, we no longer offer CDs as an upgrade option.

I purchased or borrowed my CD from an individual.
Please click here: DIVE End User License Agreement

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